PHILIPSBURG:--- After a fruitful meeting with representatives of ACP-SXM on Friday, June 26, 2026, NV GEBE has decided to pause the disconnection of non-paying consumers, scheduled for this Monday, June 29, 2026.Although NV GEBE has a collection procedure in place that involves disconnecting non-paying consumers, it became apparent during the meeting with ACP-SXM that this procedure may not be known to all consumers. Hence, the reason for proper communication of the collection procedure.
Mindful of the concerns certain consumers may have about invoices related to the period when NV GEBE experienced computer issues due to a hack, NV GEBE will first draft a policy focusing on invoices where this concern does not apply. This temporary policy will be announced in writing, and collection and disconnection, as per this policy, will be strictly followed by NV GEBE.
After this temporary collection procedure is implemented, NV GEBE will commence with a more definite collection procedure that includes all outstanding invoices.
The policies, both temporary and definite, will be drafted taking into account the feedback from ACP-SXM and will be properly announced when implemented.
