PHILIPSBURG:--- On Monday, December 1, 2025, Social & Health Insurances SZV launched its annual Customer Experience Survey, an initiative to understand its clients' needs better and improve overall service delivery.
Clients can participate online via: www.szv.sx/survey2025. The survey is anonymous and takes approximately 8–10 minutes to complete.
To ensure impartiality and confidentiality, SZV has engaged an independent third-party research company, Deep Dive Data, to execute the survey. A surveyor may also approach persons from this company at various locations in the community. Clients visiting SZV offices can also provide their feedback on the spot. The survey includes questions about clients’ interactions with SZV, communication, customer service experience, and overall satisfaction.
“The survey provides SZV clients and the Sint Maarten community with the opportunity to share feedback on their interactions. This feedback is essential for SZV to evaluate its processes and identify areas for improvement. While the survey does not promise immediate changes, it ensures that our clients' voices are heard and considered in decision-making. By listening to our clients, SZV aims to ensure that services remain accessible, efficient, and aligned with the expectations of the community,” explains Elton Felisie, Deputy Director at SZV.
SZV encourages all clients to participate and share their experiences. Morenika Arrindell, Manager Customer Care at SZV, adds: “Your voice matters in shaping the future of SZV’s services and ensuring that we continue to meet the needs of our community.”
For enquiries regarding SZV services and the survey, contact SZV by email: This email address is being protected from spambots. You need JavaScript enabled to view it. or phone: +1 (721) 546-6782. General information, including the survey, can also be found on www.szv.sx and SZV's social media channels, including Facebook, Instagram, WhatsApp Channel, and LinkedIn.
