WILLEMSTAD/PHILIPSBURG:--- The Centrale Bank van Curaçao en Sint Maarten (CBCS) has published the results of its third stakeholder survey. A total of 188 stakeholders participated, yielding a 40% response rate. The findings reveal a largely stable to positive trend, compared to previous surveys conducted in 2020 and 2022. CBCS’s image and performance ratings have improved, and the execution of its core tasks was also evaluated more favorably. The stakeholder survey was conducted in March 2025 by the independent research firm RE-Quest. The bilingual online survey (Dutch and English) explored stakeholder perceptions and experiences regarding CBCS’s communication, public image, performance, execution of core tasks, and areas for improvement. As in previous years, it was sent to a wide range of stakeholders, including both supervised entities such as banks, trust offices, insurers, and investment firms, and non-supervised groups like government agencies, consultancies, and academic institutions. This year, it also included an evaluation of the introduction campaign for the Caribbean guilder (XCG). The evaluation of the Caribbean guilder introduction campaign showed that most respondents received information through newspapers and social media. About one-third attended a CBCS presentation, which was rated good to excellent. While the majority had no objections, some questioned the choice of introducing a new currency rather than adopting the US dollar, as well as the costs and necessity of the transition. Stakeholders also indicated that they increasingly appreciate CBCS’s efforts to improve communication and service quality, although some remain critical of its supervisory role and emphasize continued attention to the ENNIA and Giro cases. Furthermore, five recurring themes emerged in the open feedback: 1. Strengthening communication and transparency, 2. Maintaining trust and integrity in supervision, 3. Supporting digital and financial innovation, 4. Tailoring supervision to the size and complexity of institutions, 5. Enhancing international reputation and access. The results provide the CBCS with valuable input to further improve its services and communication, in line with its aim to be a modern, accessible, and trusted financial authority The report is available for download at: https://www.centralbank.cw/publications/stakeholders survey.
Willemstad, June 5, 2025
CENTRALE BANK VAN CURAÇAO EN SINT MAARTEN
