Pond Island:--- TelEm Group’s mobile voice and data provider, TelCell, was busy with a mobile pre-paid interruption issue during Wednesday’s Emancipation Day holiday.
The company’s technicians were called in to troubleshoot a problem that was causing some pre-paid customers to drop connections several seconds into a call.
Only TelCell pre-paid customers were affected, and then only random groups of customers.
According to Manager of TelEm Group’s Network Operations Center (NOC), Mr. Julien Lake, company technicians and engineers together with overseas platform vendor, Comverse, began working on the problem as soon as it was reported early Wednesday. He said pre-paid services were back to normal approximately 3:30 pm the same day as a result of the combined effort.
Mr. Lake says TelCell pre-paid customers who are still experiencing dropped calls should kindly report the matter to the Customer Service Department at any TelEm Group branch office or call the TelEm Group helpdesk at 611.
