POND ISLAND:--- TelEm Group's mobile voice and data provider, TelCell is continuing to improve mobile services for customers following previously announced network issues.
The company has resolved an issue with dropped calls and poor mobile reception in several areas because of interference from neighbouring St. Kitts.
Another issue related to connections for TelCell customers visiting the French side is also partly resolved with a permanent solution under way.
The company has also fine-tuned and upgraded several parts of the mobile network in recent weeks to improve customer experience.
On Sunday, TelCell technicians will be carrying out major maintenance work on mobile network equipment aimed at further improving customer connections and enhancing the company's voice and data service.
The maintenance work will take place starting Midnight Sunday and is scheduled for completion at 3:00 am Monday morning.
"We have chosen this time to carry out this very important network maintenance to have the least impact possible on our voice and data customers," said Manager, Network Operations, Mr. Julien Lake.
He said customers can expect to have interruptions in voice and data services during the three hours allotted for the maintenance work, but the result will be another significant improvement in the global operation of TelCell's 2G and 3G voice and data mobile network.
Mr. Lake has meantime appealed to customers for their understanding and conveys apologies on behalf of TelEm Group management for any inconvenience caused by the scheduled interruption in service.
TELEM Press Release
