GREAT BAY:--- The partnership between the Human Resources Department of Princess Juliana International Airport (SXM) with the University of St. Martin’s School of Continuing Education & Life-Long Learning (SCELL) for an Employee Training Program, will take off at full speed in early April and continue through May, 2016.
The Human Resources Department of the Princess Juliana International Airport said it strongly agrees with Richard Branson’s statement that “Clients do not come first, employees come first. If you take care of your employees, they will take care of your clients.”
“We strongly believe that we need to take care of our employees in order for the rest to follow. In pursuing this goal, we chose SCELL as one of the key training organizations to assist us in this endeavor,” said Larry Donker, Deputy Managing Director, at SXM Airport.
“We chose SCELL because we are convinced that SCELL will be able to connect with our employees in a way that will encourage them to continuously develop themselves and pursue personal growth, which will ultimately benefit PJIAE as a whole. Our goal is to create a win-win situation for both the organization and its employees. SCELL will help us reach this goal,” Mr. Donker added.
Dr. Natasha Gittens, the director of SCELL stated: “It has been a pleasure working with the Princess Juliana International Airport Human Resources Department to develop their Employee Training Program. The leadership of SXM Airport is impressive and they’re committed to the professional development of their employees. This illustrates the value they place on professional training and education.”
“SCELL’s team of industry experts is excited about facilitating training for SXM Airport staff,” Dr. Gittens continued.
“The new partnership is a ‘win-win’ for SCELL and SXM Airport. We acknowledge and understand the level of importance they place on professional development and training and have customized all of their selected training programs based on the airport’s mission, vision and specific goals to directly enhance employees’ professional skills, ability to better engage with airport patrons and to provide customer service excellence on a daily basis,” she said.
The training will be geared toward SXM Airport’s front-line staff, leaders, and supervisors. “Their decision to allow SCELL to conduct a Pre-Assessment in December 2015, prior to training delivery was a brilliant approach and allowed them to get a true pulse of what employees needed in terms of professional skills and allowed employees to directly contribute to the development of SXM Airport’s Employee Development Plan,” Dr. Gittens said.
The training program will focus on Customer vs. Customer Care, Supervisor Training, Management Training, and Time Management and Setting Achievable Deadlines. It will also include Managing Work Teams Effectively, Team Building, Performance Evaluations, and much more.
If you would like to schedule a training or workshop, call 554-2437, email SCELL @usmonline.net, or fill out the form on our website at http://scell.usmonline.onl/index.php/programs/workshops-form.