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Problem with Smitcoms SMPR1 cable causing interruptions in internet service.

Pond Island:--- TelEm Group customers are experiencing intermittent interruptions to their broadband internet service due to an outage on the SMPR1 cable operated by sister company Smitcoms.
The outage was reported during the early hours of Tuesday morning. With the assistance of a cable equipment vendor in the USA, TelEm Group is attempting to identify the cause of these interruptions so that repairs can be carried out without delay.
A similar outage was experienced last week however a full report is still awaited on the nature and cause of that outage.
Cable equipment vendors in the USA say despite many man hours of testing, the precise cause of the outage last week and again today cannot be immediately determined.
The cable outage is affecting the SMPR1 broadband cable that Smitcoms holds with other Internet Service Providers (ISPs) on St. Maarten, especially the broadband company CaribServe - affecting Caribserve customers.
TelEm Group and Smitcoms, along with their cable equipment vendors in the USA are taking all steps to restore full service as soon as possible. The companies have in the meantime apologized to all broadband internet users and the customers of Caribserve for the current interruption in service.
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