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Tired of Bad Services at Scotia Bank.

Dear Editor,

Good afternoon, I'd like to start off by making it clear that I am not involved in politics, I had zero experience with Checkmate security until today & I do not engage in the street hearsay that consumes the island unless I have had an incident myself that has struck a nerve. I am simply a client of Scotia Bank here in St Maarten who was disrespected & I don't believe in letting things slide as that's how the ignorance continues generation after generation.
I had zero complaints all of these years with the bank itself nor the security.
Today I was forced to use the bank machine at the Philipsburg location, as usual, the machine was out of service on Bush road.
The parking lot was full, vehicles & 2 bus size vehicles parked right up to the gate. 1 of the vehicles was busy dropping off food & the security guard was pleased to assist in it. Thus taking up a customers spot.
I circled around 2 times to wait for an opening. On my 3rd drive around, in traffic, the lot had cleared up. There was only 1 vehicle parked in the manager's spot giving me ample space to run in & use the bank machine. When I approached the gate the security guard looked at me & continued to socialize with the individual sitting on the steps. Keep in mind, this is outside of a bank, on an island where crime is on the rise. Very secure...loitering outside of a bank. This I may add never happens outside the Simpson Bay location as the doors are kept locked & free of loitering with an attentive security guard.

I honked my horn & he refused to open the gate for me. I then pulled close enough to the outside of the gate, turned off my car & walked into the machine. When I asked him why he was being difficult with me in particular when he just had the parking lot completely full. He had no answer. However, he & his friends found it humorous. Was it my gender, race, or the fact that I'm pregnant that he just felt I had no right to enter the parking lot? Shall I just chalk it up to well I guess that's how that generation was raised & excuse it?

I proceeded to obtain my cash & also went into the bank to make a complaint. At this point, there was a parking lot of angry people wanting to get out, however my car was blocking them from the outside. The supervisor began to pacify the situation as she just wanted me to move my car. No concern for me, the Scotiabank customer.
I left, drove around again (4th time in traffic) & was able now to pull into the parking lot for a proper spot to proceed with speaking to a manager about what just happened. I took the time to explain the situation to the operations manager as it seems they no longer have a manager.
I then proceeded to Checkmate to make a complaint. I was told that the supervisor was on the road & I'd have to complete a form. Well no thank you, I can make an appointment. Finally, a woman came out. I explained the situation & her response was priceless. "I will have to call the security guard to find out what REALLY happened" What really happened? Seems I was just making up a fairytale to her? When she finished speaking to the security guard on duty she had nothing worthy to say, she actually shrugged her shoulders at one point. She asked why I wanted to take it further. Well, I, as well as this entire island have the right to lodge complaints when we have encountered disrespectful treatment by any business. I had every right to enter that parking lot today, going about my banking business as any other person wanting to enter that parking lot to socialize or drop off food.

I proceeded in telling her to have a nice day & it was obvious that all that we've been reading about Checkmate security seems true considering my own personal experience with them today.
This so called supervisor , a very "professional" woman responded : "I don't give an F what the general public thinks because they don't know F'n S about us".

Now imagine, for 1 second, if the security guard had done his job properly, I would have been in/out in 2 minutes & this whole situation would have been avoided. Common sense would have any intelligent individual doing such. Unfortunately, it seems this particular security guard lacks common sense, no intelligence & portrayed racial/gender biases towards me. Seems the management's attitude is how the guards are also trained. Lack of training by management who also needs customer service training.

There we have it St Maarten, that's 1 class act security company from management to guards that are guarding a major bank..don't you feel safer now? Onward, let us keep the bad cycle going as this island is going to pits.

Tired of bad service

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